Terms of service

Terms of Service

Last updated: 13th July 2026

Welcome to Wool & Hide. These Terms of Service ("Terms") apply to your use of [www.woolandhide.nz] and to any order you place with us. By using our website or placing an order, you agree to these Terms. Please read them carefully.

In these Terms, "Wool & Hide", "we", "us" and "our" mean [Wool & Hide] (, and "you" means the person using our website or placing an order.

1. About us and contacting us

Wool & Hide designs sheepskin bean bag loungers made with genuine New Zealand sheepskin. You can reach us at sammie@woolandhide.nz.

2. Eligibility

You must be at least 18 years old to place an order, or have the consent of a parent or guardian. By ordering, you confirm that you meet this requirement and that the information you provide is accurate.

3. Our products

We take care to describe and photograph our products accurately. However:

Natural variation. Our products are made with genuine sheepskin, a natural material. Texture, curl, density and shade vary from piece to piece, and no two are identical. Slight variation from the photographs on our website is normal and is part of the product, not a fault.
Colour on screen. Colours may appear differently depending on your screen and settings.

Products are supplied unfilled

Our loungers are supplied as covers only and do not include bean filling. You will need to purchase filling separately to use the product. This is clearly stated at the point of sale, and we ask that you read product information carefully before ordering.

4. Prices and GST

All prices are shown in New Zealand dollars (NZD) and are inclusive of GST where applicable. Prices and product availability may change at any time before you place an order. Delivery charges, if any, are shown separately at checkout before you confirm your order.

While we work to ensure pricing is accurate, errors can occur. If we discover an error in the price of something you have ordered, we will let you know and give you the option to confirm your order at the correct price or cancel it.

5. Orders

When you place an order, you are making an offer to buy. We will send you an order confirmation acknowledging that we have received your order. A binding contract is formed only when we confirm that your order has been accepted and is being processed.

We may decline or cancel an order — for example if a product is unavailable, if there has been a pricing or description error, or if we suspect fraud. If we cancel an order you have already paid for, we will refund you in full.

6. Payment

Payment is processed securely through our payment provider. You confirm that you are authorised to use the payment method you provide. We do not store full card details on our own systems.

7. Delivery

We deliver within New Zealand. Estimated delivery times are shown at checkout or in our [Shipping Policy]. While we do our best to meet estimated timeframes, delivery times are estimates and are not guaranteed. Risk in the products passes to you on delivery.

8. Your consumer rights, returns and refunds

Consumer Guarantees Act and Fair Trading Act

If you are buying as a consumer, our products come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 — including that they will be of acceptable quality, fit for purpose, and match their description. Nothing in these Terms limits or excludes your rights under that Act or under the Fair Trading Act 1986.

If a product is faulty or does not meet a consumer guarantee, you may be entitled to a repair, replacement or refund. Please contact us at sammie@woolandhide.nz with your order details and we will work with you to put it right.

Change of mind

We are not required to provide a refund or exchange if you simply change your mind, but as a courtesy we accept returns within 30 days of delivery, provided the product is unused, unwashed and in its original condition and packaging. Customer to arrange a return, contact us at sammie@woolandhide.nz before sending anything back.

This change-of-mind policy is in addition to, and does not affect, your rights under the Consumer Guarantees Act.

9. Intellectual property

All content on our website — including the Wool & Hide name, logo, product names, text, images, and design — is owned by us or our licensors and is protected by law. You may not copy, reproduce or use it for commercial purposes without our written permission.

10. Acceptable use

You agree to use our website lawfully and not to misuse it, interfere with its operation, attempt to gain unauthorised access, or use it in a way that infringes the rights of others.

11. Our liability

To the maximum extent permitted by law, and subject always to your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986:

we are not liable for indirect, consequential or special loss arising from your use of our website or products; and
our total liability to you in connection with an order is limited to the amount you paid for that order.

Nothing in these Terms limits liability that cannot be limited by law. Where you acquire products for the purposes of a business, the Consumer Guarantees Act 1993 does not apply, and the parties agree to contract out of it to the extent permitted by section 43 of that Act.

12. Privacy

We handle your personal information in accordance with our [Privacy Policy], which forms part of these Terms.

13. Changes to these Terms

We may update these Terms from time to time. The version that applies to your order is the one published on our website at the time you place it. The current version is always available on our website.